If your rollers are not engaging to grip your mat or material during the loading process, if you are usinga Cameo model, the first thing to do is to check the roller lock lever. The lock lever is the lever on the inside right-hand side of the machine. This lever locks and unlocks the roller bar in order to allow you to adjust the pinch roller for different material size settings. The lock lever must be in the locked position so that the lever is pointing forward in order for the rollers to be able to properly grip and load your mat or material.
Otherwise, please perform the steps below to clear any possible obstruction:
- Power off the machine
- Ensure the roller bar lock lever (right side of the machine) is in the 'lock' position (pointing straight up) in order to keep the bar locked in place
- Place your palms on the roller bar
- Try to push the roller bar past whatever resistance you encounter while spinning
⚠ NOTE: The roller bars should spin easily back and forth after pushing past the obstruction
This typically should resolve the issue of the roller bar so that the machine will load the mat correctly.
If the roller bar does not move, this means there is an obstruction inside the mechanism. Please repeat the steps above to clear the obstruction. You can apply more force to roll the bar in order to try to bring the obstruction to the surface.
Additionally, you can turn the machine upside-down onto your lap or knee and proceed to roll the bar. If a piece of adhesive material has been lodged between the bars, we recommend using a pair of tweezers to remove it once it can be seen.