If you are experiencing issues connecting your Silhouette machine to your software using a USB cable, please follow the steps in each section below to resolve this concern. Please follow each section carefully. Skipped sections may result in a delayed resolution. Once a section has been completed fully, if no connection is established, please proceed to the following section.
If you are experiencing issues connection to your software via Bluetooth, please follow our Bluetooth FAQ here, http://www.silhouetteamerica.com/faq/solution/how-to-connect-bluetooth-for-cameo-3
If you have a Cameo 1, Portrait 1, or older Silhouette model, and you are using a Windows 10 operating system, please visit http://www.silhouetteamerica.com/faq/solution/machine-cannot-connect-to-silhouette-studio-software
*Applies ONLY to touch-screen Cameo machines*
Please perform the steps below to determine the firmware version of your Silhouette Cameo cutting machine:
If your machine has been loaded with firmware version 1.40/1.60 or above, you do not require a firmware update to proceed to the next step. If your machine is not loaded with the current firmware version, please proceed to http://www.silhouetteamerica.com/firmware to download and install a firmware update. Once a firmware update has been performed, please proceed to the next step.
*Applies ONLY to touch-screen Cameo OR Curio machines*
Please perform the steps below to determine the installed version of the Silhouette Studio software:
If you are not using the Current Version of Silhouette Studio, we would highly recommend you visit http://www.silhouetteamerica.com/software/silhouette-studio to update your software. After downloading and installing the software, please review the steps above to confirm proper installation. Once it has been confirmed that you are using a compatible version of the Silhouette Studio® software, please proceed to the Testing Software Connection section.
Please do the following to thoroughly test the connection between your Silhouette cutting machine and the Silhouette Studio® software:
If a proper connection is achieved, the Send to Silhouette screen should shortly show a READY status. If the status DOES NOT shift to READY, please proceed to Clearing Printer Queue.
Occasionally, interferring connections can be caused by pending jobs in your printer queue. To clear these:
If there are no jobs in queue, or if they have all been cleared, and connection cannot be established, please proceed to Testing Hardware Connection.
The previous step, Testing Software Connection, directed you to properly connect the Silhouette cutting machine to the computer. Please ensure that your Silhouette cutting machine is fully connected and powered on. Please do the following to confirm a basic hardware connection between your Silhouette cutting machine and the computer:
If your cutting machine has established a basic hardware connection with the computer, you will see one of the entries listed below:
If it displays as either 1 or 2, please proceed to Updating the USB Printing Support Driver section
If it displays as either 3, please proceed to Interfering Connections section
If none of the entries above are listed, please proceed to the Hardware Failure section
Please do the following to update the USB Printing Support Driver. This driver allows for proper communication between the Silhouette Cutting machine and the computer.
Within the same window accessed in the Testing Basic Hardware Connection step:
After this update process has been completed, please restart your computer. After restart, please proceed to open the Silhouette Studio® software, and attempt connecting to your cutting machine. If you are unable to connect, please proceed to the Resetting Driver Connection section.
If the above steps were unsuccessful in resolving the connection issue, or if you were unable to update the driver successfully, please proceed with the steps below to reset the driver connection:
Once complete, please proceed with the steps below:
Once removed, please proceed to open the Silhouette Studio® software, and attempt connecting to your cutting machine. If you are unable to connect, please continue to the Interfering Connections step.
Please proceed to do the following to reset the software’s detected connections:
If the steps above do not resolve the issue, please proceed to the steps directly below:
If Testing Software Connection steps are unsuccessful in allowing the device to connect, please proceed to perform following steps:
This will take you to the Devices and Printers dialogue. We will be exploring the following steps with the printers listed in this dialogue:
If ANY printer has resisted removal OR any printer persists in its assignment to a USB### or WSD port, please proceed to the Driver Reassignment section
If ALL printers have been confirmed as removed or assigned to a port OTHER than USB### or WSD, please reattempt the steps found in Testing Software Connection. If a Software Connection is not established, please proceed to the Hardware Failure section
It is likely that any noted printer is causing a USB conflict with the Silhouette cutting machine.
To alleviate this conflict with any direct cable (USB) connected printer, please power off the Silhouette cutting machine, power on the printer, then power on the Silhouette cutting machine
To alleviate this conflict with any WiFi connected printer, we would advise that you contact your printer manufacturer and request assistance in the reassignment of the port associated with any noted printers, to avoid any associated USB conflicts. We can recommend that any WiFi connected printer be assigned to a Static IP Address. This typically resolves any USB conflicts.
If a Hardware Connection has previously been established, then a hardware failure is unlikely. If a Basic Hardware Connection has been established it is unlikely that the replacement of USB cable or machine will resolve the present concern. If a Basic Hardware Connection has been established, we would advise reviewing, again, the information found in the Firmware/Software Version and Interfering Connections sections.
If a Hardware Connection has not been established, there are 3 potential points of conflicts:
To confirm that the issue is not due to (1) USB Port Failure, please perform the Testing Hardware Connection steps utilizing USB ports on the opposite side (front/back, right/left) of the connected computer.
To confirm that the issue is not due to (2) USB Cable Failure, please perform the Testing Hardware Connection steps utilizing a similar, tested, USB Cable.
If both steps above have been performed, and a Hardware Connection is still not established, it can be presumed that the Silhouette cutting machine has experienced a (3) Machine Failure. To confirm machine failure, and to discuss further options, please email customer support at email@example.com.