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You have selected setup for the Silhouette Portrait®
Please follow the steps below to register your machine, download the software, and access further information and content for your Silhouette Portrait®.
Your Silhouette account will be created automatically when you register below. Already have an account? Please sign in before registering.
The machine serial number should be found on the back of your unit on the right-hand side.
The Silhouette hardware has a one year limited warranty*. The hardware warranty specifically covers issues relating to the Silhouette machine, power cord and adapter, and/or USB cord. If through the process of supporting a reported issue Silhouette America determines any of these hardware components are faulty within the first year the Silhouette is owned (from the original purchase date and as the machine is registered), Silhouette America can then have any one or all of these components replaced. Hardware issues should be very rare. Generally issues experienced with the Silhouette are related to the software or improper operation. Please contact the Silhouette Support Team as you may have any concerns to further troubleshoot the issue and to confirm the source of the problem.
* This warranty applies to US and Canadian customers only. For warranty information regarding machines purchased in territories outside of the US and Canada, please contact the original retail location of purchase.
This warranty applies to US and Canada customers. For warranty information regarding tools purchased in territories outside the US and Canada, contact the original retail location of purchase.LIMITED WARRANTY
Silhouette America, Inc. offers a limited one-year warranty on its electronic cutting tool, including software. If a defect in the cutter appears at any time during the first year after purchase, Silhouette America will repair or replace (at its option) the cutter at no cost to you beyond the cost of shipping the defective product to us. Silhouette America warrants that the electronic cutting tool, when used in accordance with all manufacturer's instructions, will perform substantially in accordance with the accompanying documentation for its intended use during the warranty period. Silhouette America does not warrant that the cutter will perform without interruption or error or that the software will be completely free of bugs. Silhouette America does not warrant consumer replaceable parts, such as blades and cutting mats.WHO MAKES THIS WARRANTY
The warranty is made by Silhouette America, Inc., 600 North 2000 West, Lindon Tech Center, Building 2, Lindon, UT 84042.WHO IS COVERED
This warranty extends only to the original purchaser of the product. This warranty is intended for natural persons only and does not extend to any corporation, limited liability company, or commercial entity.PURCHASE RECEIPT
Ordinarily, you must retain your original purchase receipt in order to obtain warranty service. Silhouette America may require that you submit a copy of your receipt at the time you request warranty service.WHAT IS COVERED
This warranty covers manufacturing defects only. It includes parts and labor, and the cost of shipping the repaired (or replacement) product from Silhouette America to you.REPLACEMENT OF CUTTER PARTS
If Silhouette America elects to replace a defective cutter, or any part thereof, the original item becomes Silhouette America's property. Silhouette America may replace the entire cutter or any defective component thereof, at its option. A replacement item may not be new but will be in good working order.WHERE AND HOW TO OBTAIN WARRANTY SERVICE
US and Canadian customers can obtain warranty service from Silhouette America at the following address. It is your responsibility to contact Silhouette America to obtain a return authorization number and then deliver or ship the defective product to us at your expense, together with a copy of your receipt showing date of purchase and a description of the claimed defect, prior to the expiration of the warranty period.
Silhouette America may accept a written affirmation of purchase in lieu of a purchase receipt in appropriate circumstances. Silhouette America will not accept unsolicited returns without accompany of a return authorization number. To obtain information regarding this warranty, you may contact us by mail, email, or online:
Silhouette America • 600 North 2000 West • Lindon Tech Center, Building 2 • Lindon, UT 84042
Customer Support: email@example.com
Contact Us: www.silhouetteamerica.com/contactEXEMPTIONS AND EXCLUSIONS
This warranty does not include damage or defects resulting from misuse, accident, modification, improper maintenance, or any other causes following your purchase of the product. The warranty does not cover consumables such as blades or cutting mats. Use of the Silhouette CAMEO® electronic cutting tool with any other cutting system, or any portion thereof, voids this warranty. Commercial use of the electronic cutting tool also voids this warranty.
TO THE GREATEST EXTENT PERMITTED BY LAW, THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.LIMITATION OF LIABILITY
THE SOLE REMEDIES AFFORDED UNDER THIS WARRANTY ARE REPAIR, REPLACEMENT, OR, IF REPAIR OR REPLACEMENT IS NOT COMMERCIALLY PRACTICABLE OR CANNOT BE TIMELY MADE, A REFUND OF THE PURCHASE PRICE. IN NO EVENT SHALL THE LIABILITY OF SILHOUETTE AMERICA RELATED TO ANY PRODUCT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
YOUR USE OF SILHOUETTE AMERICA PRODUCTS IS AT YOUR SOLE RISK. SILHOUETTE AMERICA SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR CONSEQUENTIAL, INDIRECT, SPECIAL, OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OF ANY SILHOUETTE AMERICA PRODUCT. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.)OTHER LEGAL RIGHTS
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.