Shipping Inquiries


Shipping time

During non-sales periods, our order processing and fulfillment time is generally 2 - 4 business days from the time of order placement. The actual shipping time thereafter would be based on your location and may range from 2 - 6 business days. During sales and promotional periods, order processing and fulfillment times may be increased.

Silhouette America®cannot guarantee delivery by a specific date.  Actual ship times are dependent upon the delivery service of the shipping carrier being used.

Order Tracking

While you should receive an automated email with tracking information once your order is shipped, you may also sign into your account and then click on the my account link.  From here you may view any recent order and tracking information (present if your order has been shipped).

Shipping Rates

Shipping rates are based on the weight of products being purchased along with your zip or postal code (US only). You can get an estimated shipping cost prior to check-out while viewing your Shopping Cart. Exact shipping cost is calculated on the final checkout page prior to placing the order.