Library corruption issue


Issue Description

A library corruption can be presented in a variety of ways. As such, the following symptoms are not exclusive to when the resolution should be used.

Often, the issue is presented when one of following is being experienced:

The software crashes on start-up when it hits the point of trying to load the library The software crashes when the library or Silhouette Design Store is accessed There are images that in the library that are not working (which are shown to be otherwise working in testing at Silhouette America®) despite removal and reindexing is performed

Cause

There is a corruption in one or more components in the library resource folder.

Resolution

Please begin by attempting to Reset the library by doing the following:

NOTE: This action will completely remove the entire library, including all user-created content that have been saved into the library. This includes the removal of the actual library folder structure. You may wish to first back up any user-created images prior to deleting this folder by opening them and saving them as a STUDIO file on the computer or removable memory drive (such as a USB flash drive).

Preferences Option

Update to the latest version of Silhouette Studio Open the Silhouette Studio® software program Go to the Edit menu (PC) or Silhouette Studio menu (Mac) Go to Preferences > Advanced Select the Reset Library option Recover the library for download content

Manual Reset Option

Mac

Close the Silhouette Studio software Open the Finder Press [Cmd]+[Shift]+G Type in /Library/Application Support May alternately be located by typing ~/Library/Application  Press Return Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all its sub-content Empty the Trash Open the Silhouette Studio Software Recover the library for download content as directed at http://www.silhouetteamerica.com/faq/solution/249

PC

Press [Windows]+R on keyboard simultaneously [Windows] key is between [Ctrl] and [Alt] Type %programdata% into the Run box Press Enter Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all its sub-content Empty the Recycle Bin Open the Silhouette Studio software Recover the library for download content as directed at http://www.silhouetteamerica.com/faq/solution/249