Double cut misaligned


Issue Description

When using the Double Cut feature as found in the Silhouette Cut Settings screen in the Silhouette Studio® program, the secondary cutting pass is not aligned with the initial cut made. There are not concerns with alignment when performing a single pass cut. The issue only presents itself when using the Double Cut feature.

Cause

The material is somehow slipping. Using the double-cut feature indicates a thicker material type is in use. As material thickness increases, the rollers (dependent upon the material type and surface) may not grip as firmly on the media's surface during operation. The resulting misalignment can thus either be the result of the roller slipping off material's surface OR a concern with the cutting mat not holding the material in place properly.

Resolution

The following steps can be taken to explore and resolve the concern:

Go to the Silhouette Cut Settings screen in the Silhouette Studio® program and check the "Track Enhancing" option. This feature will feed the material through the Silhouette several times prior to the cutting operation and create a "track" for the Silhouette to roll on during the job in question. This may allow for proper alignment of the secondary passes performed. Go to the Silhouette Cut Settings screen in the Silhouette Studio® program and turn the Speed setting down. This should further ensure the rollers are not slipping during the cutting operation. Replace the cutting mat in order to ensure the adhesive quality is good and can hold the material in place properly.