Cutting mat stuck in Silhouette

Issue Description

The cutting mat is stuck in the Silhouette.


The Silhouette has been powered off in the middle of a cutting job and the cutting mat remains stuck in the Silhouette after the Silhouette is powered back on.


Perform the following steps:

Power on the Silhouette Press the ▲ or ▼ (up/down) arrow keys on the Silhouette unit until Unload Media is displayed Press the ENTER button on the Silhouette unit If the mat is not fully ejected, repeat the above steps until the mat is fully ejected

You may alternately power off the Silhouette and manually pull the mat from the machine.