Cut action stops prior to finish OR cuts stray line


Issue Description

The Silhouette stops cutting after it has started properly prior to fully completing the job and reports that the job is complete, OR the Silhouette cuts a stray line through the middle of the job (generally a diagonal line).

Cause

This issue is most commonly caused by a larger packet of information that is being pushed from the computer to the Silhouette where the Silhouette is not able to handle the larger stream of information. As such, the Silhouette abandons the job or cuts a stray line since it cannot properly assess the information being received.

Less commonly, this issue can be caused by the presence of a small bit of un-removed blue packing tape found on the black motor case where the blade is seated. This tape covers certain sensors on the unit that confuses the Silhouette and makes it think the job is completed when it is not.

Resolution

Please update Silhouette Studio® from the following link according to your computer type:

Click here for Mac
Click here for PC

​If further concerns are met and this does not resolve the concern, please proceed to do the following:

Open the Silhouette Studio® software  Go to the Edit (PC) or Silhouette Studio menu (Mac)  Select Preferences  Select Advanced  Scroll to the bottom of the list to Software Overcut  Uncheck the box Click Apply

If the above steps do not resolve the concern, please try the following to adjust the packet of information in case the flow of communication is of concern:

Open the Silhouette Studio® software Go to the Edit (PC) or Silhouette Studio menu (Mac) Select Preferences Select Advanced Adjust the Packet Size setting to 500  Click Apply

Another less common concern would be the presence of a small bit of un-removed blue packing tape found on the black motor case where the blade is seated. This tape covers certain sensors on the unit that confuses the Silhouette and make it think the job is completed when it is not. Under and to the left of the blade, if you find a small piece of translucent blue tape that was not initially removed, please remove this tape and discard it.