Frequently Asked Questions

Some designs in the Silhouette Design Store are offered in SVG format. If the option to add an SVG is displayed, then you can check the box to add the SVG file to your purchase. Please note that the price will increase for the additional file type.

For the sake of convenience, you can adjust your Silhouette Design Store account settings by checking the box labeled "Automatically download a copy of my purchases to my hard disk". This option will automatically download a compressed version of all of your purchases so you can find your SVG files immediately after purchase.

If you had purchased a design but had not selected to purchase the SVG file originally, you can always go back and purchase the SVG file as well. This will only charge you for the difference of the new file type. 

To purchase the additional SVG file, please do the following:

1. Go to the Silhouette Design Store
2. Log in to your user account
3. Locate and click on the design in question
4. On the design pop-up page, select the SVG checkbox under the "File Type" section
5. Click on the Cart icon and proceed to check out

If you have already purchased an SVG file for your design and would like to download a copy of the SVG file to your computer, please do the following:

1. Go to your Silhouette Design Store Order History page
2. Log in to your user account, if prompted
3. Locate and select the desired order containing the design OR you can search for the design with the Search feature and click on it once found
4. Once you have selected the design and are on the design pop-up screen, click on the Download option