Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Hardware Issues >> Silhouette unit not powering on

Silhouette unit not powering on

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Please attempt the following in order to troubleshoot and find the source of the concern:

  • Press the power button on the machine firmly
  • If using a power strip, ensure that the power strip is powered on
  • Plug the power cord into an alternate power source to ensure the concern is not specific to the outlet in use
  • Fully reset the connections on your machine with the following steps
  1. Power off the Silhouette cutting machine
  2. Disconnect the USB cable from both the Silhouette cutting machine and the computer
  3. Disconnect the power cable from the Silhouette cutting machine
  4. Firmly plug in and power on the Silhouette cutting machine after a minute of being unplugged
  5. Firmly connect the USB cable directly to the machine AND directly to the computer (bypassing any USB hubs)

NOTE: All connections should be made using Silhouette cables. Other cables are not guaranteed to be compatible with the Silhouette cutting machines

If continued concerns are met contact us for additional assistance, https://www.silhouetteamerica.com/contact

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