Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Software Issues >> Silhouette Studio® >> Silhouette Studio Crashing or Freezing (After Startup)

Silhouette Studio Crashing or Freezing (After Startup)

Silhouette Studio may encounter issues with crashing or freezing after it has been opened due to a number of potential reasons. This might especially happen for the following reasons:

  • The file in use is rather large file, or you have a large number of duplicated copies of an image
  • The graphics card driver is not handling the software program well and so the program is running slowly or crashing

Please review the information in the sections below to troubleshoot and resolve concerns with software crashing or freezing during operation.


Click here for troubleshooting issues with the software crashing during startup.

In order for the software to run properly, your computer will need to meet or exceed the following minimum requirements:

  • Operating System: PC (Windows 8.1 and higher) OR Mac (OS X 10.10 and higher). Chromebook is currently not supported.
  • Internet connectionStrongly recommended for updates and access to the Silhouette Design Store. Required to activate a license key for upgrade.
  • RAM: 4 GB of RAM
  • Processor: 2 GHz (or faster) processor speed
  • Memory: 2 GB hard disk space 
  • USB Port: USB 2.0 Port (or higher)

To verify compatibility:

PC

  1. Press [Windows]+Pause button on keyboard simultaneously
  2. Take note of the System information

Mac

  1. Select the Apple symbol at the top left corner of your screen
  2. Select “About this Mac”
  3. Take note of the System information

If your computer does not meet the minimum requirements, unfortunately, you will need to use an alternate computer in order to use the Silhouette Studio software program.

If your computer does meet the minimum requirements, please continue to review the sections below.

After confirming your computer meets the minimum specification requirements, we would recommend to reinstall the latest version of the software:

  1. Go to the software download page
  2. Click on the drop-down option to select Mac or Windows according to your computer type
  3. Click on the "Download Silhouette Studio" button
  4. Once downloaded, run the installation program and follow the on-screen prompts to install the software program

If after reinstalling the software, you experience continued concerns, proceed to the appropriate section below.

Some PC computers (even if they may be newer) may have concerns running Silhouette Studio if an older or incompatible graphics card driver is in use. The graphics card driver for your computer is the component that displays images on your screen. Since Silhouette Studio uses a special programming language to display images and cutting information, this may require some users to update the graphics card driver.

An older driver may cause concerns with the program crashing upon start up, encountering display issues, or causing the program to run slowly.

To update the graphics card driver:

  1. Press the Windows key + R on your keyboard
  2. Type in devmgmt.msc and click OK
  3. In the Device Manager, click on 'Display Adaptors'
  4. Click on the adaptor in the list
  5. When the adaptor window is displayed, click on the Driver tab
  6. Click on Update Driver

If the graphics driver type is already known, you may alternately go directly to the associated website:

Follow the prompts listed to update. Once updated, re-start the computer.

Adjust the display of the program to turn off any graphics optimization as follows:

  1. Open Silhouette Studio
  2. Go to the Edit menu (PC) or Silhouette Studio menu (Mac)
  3. Select Preferences
  4. Go to Display
  5. Set Antialiasing to a lower sample setting or to "Off"
  6. Click Apply
  7. Close and re-open Silhouette Studio
  8. Repeat the above steps selecting a different setting at step 5, if needed
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