If your Silhouette machine is not powering on, please check the following points to find the source of the concern:
1. Check the power button
If the machine is not powering on, sometimes the power button has simply not been pressed firmly. Please attempt to firmly press and hold down the power button for 3 seconds.
2. Check the cord connections
Next, you'll want to check the connections to make sure that the power cord is firmly connected at all points. You can do the following to check all connection points:
- Completely unplug the power cord from the Silhouette machine and then firmly plug it back into the machine.
- Remove the plug from the wall or power strip and then firmly plug it back into place.
- If using a power strip, double-check to ensure the power strip is powered on.
3. Check the power source
In order to rule out the power source as the concern, try plugging the power cord into an alternate outlet that is known to work with another device.
4. Check the power cord
If you have another Silhouette brand power cord from another Silhouette machine, please swap it out to test the power cord. If you have another brand cord that is compatible, you may alternately try another power cord to check if the issue is with the cord. The power cord should match the following specifications:
Input: 100-240V~ 50/60Hz, 1.2A
Output: +24V - 1.25A (up to 2.0A)
Output polarity: Positive center
The above process is only to check the power cord. We always recommend using the original Silhouette power cord that came with your machine. Unless you are finding that another cord is working whereas the original cord is not, we recommend changing back to the original cord. If needed, you may purchase a new replacement power cord.
5. Contact Silhouette Support
If continued concerns are met contact our support team and confirm what steps have already been taken.