If your machine setup matches the images above and you are still experiencing issues, please contact firstname.lastname@example.org with the following information:
Email subject: Cutting Issue
1. Machine Model: ______________
* For help identifying your model, please visit www.silhouetteamerica.com/setup
2. Blade/Tool Type: ______________
* For help identifying the blade/tool in use, please visit https://www.silhouetteamerica.com/shop/blades-and-mats
3. Silhouette brand Cutting Mat in use? (Yes/No): ______________
4. Material in use (brand and type): ______________
5. Cut Settings in use
Blade number: ______________
Speed number: ______________
Force number: ______________
Number of Platforms (Curio model only): ______________
* These settings are located in the SEND panel of your Silhouette Studio software
6. Software Version: ______________
* Click Help (PC) or Silhouette Studio (Mac), then click "About Silhouette Studio".
7. Firmware Version: ______________
* Go to the SEND panel in Silhouette Studio. The firmware number should be listed as INT X.XX and EXT X.XX, for example 1.60.
8. Provide a description of the issue
NOTE: The more detail that is included, the easier it will be to provide the proper support.
9. Provide images showing your setup
NOTE: The images should be similar to the images in the section above
Including all above requested information will help to expediate a response and allow our support team to provide the best solution.