Frequently Asked Questions

Silhouette America offers subscription options for the Silhouette Design Store. With each subscription you'll get monthly credits automatically added to your account balance which you can use to purchase any digital content within the store. Specific pricing and credit amounts for each subscription level may be found at www.silhouettedesignstore.com by clicking on Subscriptions.

Subscriptions also include:

• Additional discounts to purchases made after your monthly credits have been spent. With the Deluxe level or higher, additional content may be purchased at 25% off the normal rate. With the Premium level or higher, additional content may be purchased at 50% off the normal rate.
• 5GB of storage in the Silhouette Cloud
  • For more information on the Silhouette Cloud please visit http://www.silhouetteamerica.com/faq/solution/silhouette-cloud
• Free Silhouette Handbook.
  • For more information on the Silhouette Handbook, please visit https://www.silhouetteamerica.com/silhouette-handbook
• Auto-renewal discount option which offers 10% off for every 12 month subscription on the account.
  • Does not stack with promotional discount codes.

If you would like to sign up for a subscription, you may do the following:

1. Open Silhouette Studio® and go to STORE
   • You may also visit www.silhouettedesignstore.com
2. Select SUBSCRIPTIONS
   • Blue button at the top of webpage
3. Select your subscription level
4. Proceed to enter any promotion code you may have and update
5. Select your preferred payment level and confirm your credit card information
6. Confirm on the final screen you want to sign up

If you are seeking to give a Silhouette Design Store subscription as a gift, we offer pre-paid subscription codes as an option. This will provide a code that the receipient can apply to their account to begin the subscription. To purchase a pre-paid subscription code, please visit https://www.silhouetteamerica.com/shop/software-and-download-cards/prepaid-subscriptions

We offer codes in four levels; Basic, Deluxe, Premium, and Diamond. The monthly credits included range from $25 USD/month to $250.00 USD/month. International currency may adjust these amounts, however, cost per download remains equivalent.

If you have received a pre-paid code as a gift, the following steps can be taken to apply it to your account:

1. Open Silhouette Studio® and go to STORE
   • You may also visit www.silhouettedesignstore.com
2. Sign in to your account (or create a new acount)
3. Click Subscriptions at the top of the page
4. Select the subscription level that matches your gift certificate
   • You may opt to choose a higher level and pay the difference
5. Enter the subscription code in the Payment/Billing section and click apply
   • Promotional codes/discounts are not applicable when redeeming a pre-paid subscription code
6. Continue to checkout

According to the Silhouette subscription Terms and Conditions, early cancellation may incur a termination fee based off your subscription term. To cancel, you may do the following:

1. Open the Silhouette Studio® software and access the STORE section
2. Click on the profile icon in the upper right corner
3. Select the Cancel My Subscription option

This option will end the subscription immediately. As an active subscription is required to use subscription credits, any available credit balance will be immediately removed as well. 

You are welcome to upgrade (to a higher level) or renew your subscription (at the same level) at any time. When manually upgrading or renewing, the original, full price of the new subscription will be charged, unless a valid promotional code is used during checkout. Promotional discounts used on previous subscriptions will not carry over.

To re-subscribe, users may do the following:

1. Log into the Silhouette Design Store
2. Click on the My Subscription
   • At the top of the homepage
3. Click on Upgrade/Renew by your current subscription
4. Select the subscription level and start date options
   • Don't forget to enter any promotional codes in the Payment/Billing section

When Upgrading, if Start Now is chosen, this will cancel your current subscription and begin the new subscription immediately with the full length selected. Upgrading will not simply increase the remaining months of your current subscription. 

If you had previously paid up-front for your subscription, any unused amount will apply toward your upgraded subscription. Any remaining credit balance from a previous subscription will remain active on the account.

An auto-renewal option is provided at the time of subscription sign-up. This option can be waived if desired.

To reward our loyal Silhouette Design Store subscription customers, an auto-renew discount is applied each consecutive year that a subscriber automatically renews his/her subscription.  Customers who choose to auto-renew will see the price of their subscription plans drop by 10% every year (up to 50% off the regular full-price of the subscription). If the auto-renewal is scheduled to occur during a sale, the lowest pricing option will automatically be chosen for the customer.
 
Auto-renew is an opt-in preference and can be canceled at any time. Subscribers can switch to a higher or lower-level subscription without interrupting their discount accrual.

Silhouette Design Store Subscriptions are offered in 3, 6, or 12 month periods. You can choose to pay monthly or up-front for a 5% discounted rate.

Subscription credits are allotted monthly, regardless of payment type. Each set of credits is valid for a period of 60 days from the date of allottment. 

Subscription credits are only valid during the term of an active subscription. If you have unused subscription credits when your subscription ends, you may opt to renew or sign up for a new subscription of any level to regain access to those credits, if still within the 60 day allottment period.

When enrolled in the auto-renew option, your subscription will renew automatically. When this renewal occurs, every 12 months, the previous year's rate will be reduced by 10%. Promotional code pricing does not stack with auto-renewal discount. The auto-renew discount will continue until the original price is reduced by 50%. Auto-renew is an opt-in preference and can be canceled at any time. Subscribers can switch to a higher or lower-level subscription without interrupting their discount accrual.

Subscriptions may be canceled after a period of three months without incurring a cancellation fee. If a subscription is canceled before this time, a cancellation fee of 2 or 3 months at the monthly subscription rate will be charged to fulfill the minimum monthly period.

Further details may be found on the Silhouette Design Store's at http://www.silhouetteonlinestore.com/php/?page=terms-of-service