Frequently Asked Questions

The Silhouette Design Store offers several monthly subscription options. 

Subscriptions provide monthly credits that are automatically added to your account balance. These can be used to purchase any digital content offered in the Silhouette Design Store. Specific pricing and credit amounts for each subscription level can be found here.

Subscriptions also include:

• Additional discounts to purchases made after your monthly credits have been spent. With the Deluxe level or higher, additional content may be purchased at 25% off the normal rate. With the Premium level or higher, additional content may be purchased at 50% off the normal rate.
• 5GB of user-design space for syncing personal designs that can be accessed through Silhouette software

If you would like to sign up for a subscription, please visit the subscription sign up page on the Silhouette Design Store and follow the steps to sign up for the desired subscription level.

To cancel your subscription, you may do the following:

1. Go to www.silhouettedesignstore.com
2. Hover over the profile icon in the upper right corner and select your subscription
3. Click on the Cancel option

Ending your subscription will immediately forfeit any unused subscription credits remaining on your account. Subscription credits can only be used during the course of an active subscription.

According to the Silhouette subscription Terms and Conditions, early cancellation may incur a termination fee based on your subscription term.

You are welcome to upgrade to a higher level or renew your subscription at any level at any time.

When manually upgrading or renewing, the full price of the new subscription will be charged unless a valid promotional code is used during checkout. Promotional discounts that may have been used on previous subscriptions will not carry over.

To upgrade or renew your current subscription, please do the following:

1. Go to www.silhouettedesignstore.com
2. Click on Subscriptions at the top of the page
3. Select any subscription level and start date option
   • If selecting the same or lower level, your start date option will be after the end of your current subscription period
   • If selecting a higher level, for upgrade, the option to Start Now will be given

When Upgrading, if Start Now is chosen, this will cancel your current subscription and begin the new subscription immediately with the full length selected. Upgrading will not simply increase the remaining months of your current subscription. 

If you had previously paid up-front for your subscription, any unused amount will apply toward your upgraded subscription. Any remaining credit balance from a previous subscription will remain active on the account.

Click here for a full list of the Terms and Conditions.