Silhouette America® is only able to provide refunds for unopened/unused products sold directly through our website within 30 days of purchase. We do not otherwise offer refunds or returns on product. Returns must be authorized by contacting firstname.lastname@example.org. Unauthorized returns not accompanied by a Return Authorization Number will not be accepted.
If your product is purchased through one of our Authorized Distributors (rather than directly from SilhouetteAmerica.com), we would encourage you to inquire with the retailer in question as to their specific return policy. We are, however, regardless of origin of purchase able to offer support by providing assistance to facilitate the proper use of products, or to repair, replace, or exchange faulty products under warranty.