Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Hardware Issues >> Registering Your Silhouette Machine

Registering Your Silhouette Machine

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Click here to register your Silhouette machine.

If you have a cutting machine (Cameo, Portrait, or Curio), the serial number will be found on the back of the machine on the left-hand side.

If you have a 3D printer or stamp machine (Alta, Alta Plus, or Mint), the serial number will be found on the bottom of the machine (underside of the base).

If you encounter concerns with registering your machine, please contact support@silhouetteamerica.com with the following information:

  • Your Silhouette account email address
  • Silhouette machine's serial number
  • Date of receipt
  • Store/website name where the machine was purchased
  • Location of the store/website where the machine was purchased

We will then be happy to have the machine registered for you.

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