If you are experiencing issues using the PixScan technology, please see below for some help resolving common concerns. If you cannot reach a resolution with these steps, please contact us at firstname.lastname@example.org or via chat on www.silhouetteamerica.com.
This is most commonly caused by the image being imported into the software. The photo should be retaken with the following items checked, and corrected if necessary, in order to correct this concern:
Please note that calibration is not required for all cameras. Silhouette Studio is pre-calibrated to many popular cameras and phones. If you are receiving a prompt to calibrate your camera and/or you are having issues cutting in the correct place, please proceed with these steps:
Printing the Calibration Image
The most common issues with calibration come from the photograph that has been taken. When photographing the calibration image, please ensure that:
Setting up a Calibration Profile
Each different camera or camera phone used may have its own calibration profile that can be selected to use once it has been created (as directed above). Once a calibration image is ready, a new profile can be created as follows:
Once you have the image loaded, the software will detect the camera name or allow you to give the Calibration profile a name. As the Calibration profile is then created, it can be selected whenever that particular camera is used to take PixScan™ images.
If the registration mark reading process on the PixScan™ mat is failing, please re-align the mat with the left edge of the mat touching the loading guide mark, but not covering it. The edge of the mat must be just to the right of the mark (rather than covering the mark or loaded slightly too far to the left). This should correct the concern.
Please ensure the image is being scanned properly by following the steps below. If your scanner is receiving any errors or crashes your software when attempting to scan, please note that the software requires a scanner with TWAIN support. If your scanner is not compatible, please attempt to use a camera or phone to import your PixScan images. Alternatively, you can scan directly to your computer, then follow the steps in the PixScan tool to Import PixScan Image from File.
To properly scan your PixScan mat and design: