If you are missing designs from your cloud library, please first follow the instructions listed here to retrieve them, http://www.silhouetteamerica.com/faq/solution/recovering-download-content
The following cases and steps are designed to assist with futher concerns regarding your cloud library, after steps from the above link have been followed. These issues are best described by the icon displayed inside the cloud next to your email address.
The possible icons which can be displayed, as well as their meanings, are listed below:
- Green Check = Sync Complete
- Blue Spinning Circle = Syncing
- Red X = Signed out
- Plug = No connection to server
- Triangle/Exclamation Point = Error
If you are seeing a "triangle with an exclamation point" icon, please mouse over the icon to display an error code number. Please see the error codes section below for a list of common codes and steps.
If you are seeing any error code that is not explained below, or if any of the steps below do not resolve the concern, please contact our Support team for further assistance.