Due to recent Microsoft updates for select Windows 10 computers, some older Silhouette cutting machine models may be unable to connect successfully via USB. This includes the following models:
While we are no longer able to officially support the connectivity of these older models with affected Windows 10 computers, please find the section below regarding your model for further workaround options that may help re-establish a successful connection with your Silhouette machine.
If you are experiencing connection issues with a newer model, please click here.
The following steps will update your Cameo 1 firmware. Once updated, this new firmware should resolve the connection issue noted above.
NOTE: These steps require a blank SD card and a compatible SD card reader. A basic SD card with 2GB capacity or less, is preferred.If you do not have these, you will need to obtain them in order to proceed with this firmware update process.
If this process is not successful in resolving the connection issues with your machine, or if you are unable to continue with any of the steps listed above, please retry the steps from the beginning. You may alternatively contact our support team for further assistance.
The following steps will update the firmware on your Portrait 1 machine. PLEASE NOTE: These steps must be completed on a PC computer that is either not running Windows 10 or one which allows a successful connection in Silhouette Studio to your Portrait 1 machine.
If, during the on-screen instructions, you receive a message that you need to connect your machine, please confirm that your machine connects successfully through Silhouette Studio. You can see this in the SEND menu of the software. If connecting successfully, you may bypass this step in the on-screen instructions by holding down the CTRL key and Shift key, then click OK.
If the above firmware updates cannot be performed, or if you have a Silhouette SD or older model, you may consider the following workaround options: