This message indicates that you have applied a license key that is a lower or the same level edition as the license key that is currently applied.
For example, you might encounter this error if your computer was already running the Designer Edition and you attempted to apply another Designer Edition license key, which is the same edition being run. Or you might encounter this error if your computer was running the Business Edition and you attempted to apply a Designer Edition license key, which is lower than the edition you are already running.
If you're unsure of what edition you're currently running:
- Open Silhouette Studio
- Locate activated license as follows:
- Windows: Help > About Silhouette Studio > You should see the version number followed by a series of letters (i.e. #.#.###SSDE, SSAE or SSBE)
- Mac: Silhouette Studio > About Silhouette Studio > You should see the version number followed by a series of letters (i.e. #.#.###SSDE, SSAE or SSBE)
Once you have located the currently active license key, please compare it with the license key type you are trying to activate.
SSDE - Designer Edition
SSAE - Designer Edition Plus
SSBE - Business Edition
If the license key is the same or a lower edition from the active version, then there is no need to proceed to activate the lower version.
If the license key is higher then the active version and you require further assistance, please contact: email@example.com