Frequently Asked Questions

Library thumbnail is blank

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The thumbnail for an image is blank in the Silhouette Studio® library. The image title is present and the image can be opened without concern, but the thumbnail simply does not appear when viewing the library.

The following concerns can cause this concern:

  • There was a concern with the original download effort due to security settings on the computer
  • There was a corruption in the original downloaded file

The following attempts can be performed to explore the concern further:

  • Ensure the latest Silhouette Studio® software version is in use
  • Re-start the computer and re-open the software
  • Right-click on the blank thumbnail in the library and select the Retry Download option (if present)
  • Reindex the Library by doing the following:
  1. Go to the File menu (PC) or Silhouette Studio menu (Mac)
  2. Select Preferences > Advanced
  3. Select the Reindex My Library option
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