Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Hardware Issues >> Left-hand roller not lifiting on Silhouette CAMEO®

Left-hand roller not lifiting on Silhouette CAMEO®

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Issue Description

While the right-hand roller can be released and lifts, the left-hand pinch roller on the Silhouette CAMEO® does not lift up.


Some newer CAMEO owners may assume that the rollers are intended to be lifted in order to load material, so that you can push materials into place and then lower the bar onto the material.

The left-hand pinch roller is not actually intended to be lifted. Only the right-hand roller is released in order for adjusting the right-hand pinch roller to accept alternate size materials or mats.


A video showing proper loading methods may be reviewed below:

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