Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Hardware Issues >> Firmware update issue with macOS Sierra

Firmware update issue with macOS Sierra

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Firmware Update Help

If your computer is running on macOS Sierra, after downloading you will need to re-start your computer prior to running the Firmware Update program. Otherwise, the Firmware Update program may not run properly. 

If you have continued concerns running the Firmware Update program after re-start, please do the following:

  1. Download the Firmware Update program. (It is recommended to download/move this program to the desktop)
  2. Double-click on the Firmware Update icon labeled CAMEO3_FWUP_M_V160 from the desktop
    • This will show the v160.bin files, and the actual firmware update program
  3. [Ctrl]+click on the firmware update program and select the second option from the top labeled Show Package Contents
  4. Open the folder labeled Contents
  5. Open the folder labeled MacOS
  6. Double-click on Silhouette_Firmware_Update in order to run the executable file manually
    • Provide any necessary administrator credentials in order to allow the program to run
  7. The previous step will open the Firmware Update program along with the Mac’s Terminal program
    • Do not close either of these windows
  8. Proceed through the firmware update as normal by following the on-screen instructions and when finished, simply close the Terminal and Firmware Update program
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