Credit from a Download Card code cannot be properly applied onto a Silhouette Design Store account. An error is received stating:
The card number you specified is invalid. Please check the number on your card and try again.
You may load your download card onto your account by doing the following:
The amount of any available credit will immediately be added to your account once the 16 digit code is entered.
If the code is not working, please ensure that you are using the code found behind the silver strip on the back of your download card (as opposed to the 5 digit code found on the bottom right-hand corner of the card). The 16-digit code behind the silver strip should be entered without any spaces. Please also note that we sometimes find that "6" and "G" or "V" and "Y" may appear to be very similar. If your code contains any of these letters or numbers, you may wish to attempt to use the alternate similar appearing character.
If you are using the correct code from behind the silver strip, please contact email@example.com with the following information:
A video showing how to load your Download Card is shown below: