Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Hardware Issues >> Cutting starting above material on cutting mat

Cutting starting above material on cutting mat

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Issue Description

Cutting starts too high above material and cuts into the top of the cutting mat.

Cause

The wrong loading method (Load Media) was selected when loading the cutting mat.

Resolution

Silhouette CAMEO®

  1. Unload the cutting mat
  2. Press the up/down arrow keys on the Silhouette unit until Load Cutting Mat is displayed
  3. Press the ENTER button on the Silhouette unit

Silhouette Portrait®

  1. Unload the cutting mat
  2. Re-load selecting the Load Cutting Mat button

Silhouette SD

  1. Unload the cutting mat
  2. Press the arrow keys on the Silhouette unit until Load  w/Carrier is displayed
  3. Press the ENTER button on the Silhouette unit
Additional Information

Proper loading techniques may be reviewed in the following video below:

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