Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Hardware Issues >> Cutting starting above material on cutting mat

Cutting starting above material on cutting mat

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Cutting starts too high above material and cuts into the top of the cutting mat.

This concern would indicate the may was not loaded properly. If you are using the CAMEO 3 or Portrait 2 model, with a single LOAD button/option, the proper mat may not be selected in the software Page Setup menu.

To correct this:

  1. Open Silhouette Studio
  2. Click the Page Setup tool
  3. Under Cutting Mat, select the correct cutting mat in use

For older CAMEO and Portrait models, which include both a Load Mat and Load Media buttons, the wrong loading method was most likely selected on the machine when loading the cutting mat.  Please make sure the Load Mat button is used. 

Silhouette CAMEO® 1

  1. Unload the cutting mat
  2. Press the up/down arrow keys on the Silhouette unit until Load Cutting Mat is displayed
  3. Press the ENTER button on the Silhouette unit

Silhouette Portrait® 1

  1. Unload the cutting mat
  2. Re-load selecting the Load Cutting Mat button

Silhouette SD

  1. Unload the cutting mat
  2. Press the arrow keys on the Silhouette unit until Load  w/Carrier is displayed
  3. Press the ENTER button on the Silhouette unit
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