Cutting starts too high above material and cuts into the top of the cutting mat.
This concern would indicate the may was not loaded properly. If you are using the CAMEO 3 or Portrait 2 model, with a single LOAD button/option, the proper mat may not be selected in the software Page Setup menu.
To correct this:
For older CAMEO and Portrait models, which include both a Load Mat and Load Media buttons, the wrong loading method was most likely selected on the machine when loading the cutting mat. Please make sure the Load Mat button is used.
Silhouette CAMEO® 1
Silhouette Portrait® 1