Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Hardware Issues >> Cutting mat stuck in Silhouette

Cutting mat stuck in Silhouette

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The cutting mat is stuck in the Silhouette.

The Silhouette has been powered off in the middle of a cutting job and the cutting mat remains stuck in the Silhouette after the Silhouette is powered back on.

Perform the following steps:

  1. Power on the Silhouette
  2. Press Unload
  3. If the mat is not fully ejected, repeat the above steps until the mat is fully ejected

You may alternately power off the Silhouette, unlock the roller bar, and manually pull the mat from the machine.

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