Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Hardware Issues >> Cutting mat stuck in Silhouette

Cutting mat stuck in Silhouette

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Issue Description

The cutting mat is stuck in the Silhouette.

Cause

The Silhouette has been powered off in the middle of a cutting job and the cutting mat remains stuck in the Silhouette after the Silhouette is powered back on.

Resolution

Perform the following steps:

  1. Power on the Silhouette
  2. Press the  or  (up/down) arrow keys on the Silhouette unit until Unload Media is displayed
  3. Press the ENTER button on the Silhouette unit
  4. If the mat is not fully ejected, repeat the above steps until the mat is fully ejected

You may alternately power off the Silhouette and manually pull the mat from the machine.

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