The situation we are currently facing is indeed unique and has caused our company to make adjustments to how we are handling our business while continuing to try to best serve our customers. Our primary goal has been to protect our employees, their respective families, and our customers.
During this time, we will being continuing operations with the following adjustments that may impact you.
Our Customer Support team is currently working remotely. We are continuing to offer support during standard business hours in order to actively take care of and support our customers via email and chat. We sincerely appreciate everyone's patience as response times may be impacted. Notwithstanding, our Customer Support team will follow up with all inquiries received and try to provide the best possible response time and care as we are able.
Our shipping operations are continuing at this time in a limited capacity. All shipping staff are engaged in increased health safety protocols. We expect there to be delays in processing and shipping times in light of these current circumstances. We again appreciate everyone's patience as we work to ensure that shipments can be taken care of as quickly and safely as possible.
We again appreciate your patience and understanding. As there are any updates to the current situation, we will continue to update this page.
In the meantime, we hope everyone remains as safe as possible and appreciate the positive feedback and positive attitudes we have seen from our customers during this unique time. We will continue to post various activity suggestions that our customers can safely engage in from home through our social media channels and our blog at www.silhouette101.com.