If a hardware connection has previously been established through the software, then a hardware failure is unlikely.
If a basic hardware connection has been established through the computer, it is unlikely that the replacement of USB cable or machine will resolve the present concern.
If a basic hardware connection has been established, we would advise tp again review the information found in the Firmware/Software Version and Interfering Connections sections.
If a Hardware Connection has not been established, there are 3 potential points of conflicts:
- USB Port Failure
- USB Cable Failure
- Machine Failure
To confirm that the issue is not due to (1) USB Port Failure, please perform the Testing Hardware Connection steps utilizing USB ports on the opposite side (front/back, right/left) of the connected computer.
To confirm that the issue is not due to (2) USB Cable Failure, please perform the Testing Hardware Connection steps utilizing a similar, tested, USB Cable.
If both steps above have been performed, and a Hardware Connection is still not established, it can be presumed that the Silhouette cutting machine has experienced a (3) Machine Failure. To confirm machine failure, and to discuss further options, please email customer support at email@example.com