*Applies ONLY to touch-screen Cameo machines*
Please perform the steps below to determine the firmware version of your Silhouette Cameo cutting machine:
If your machine has been loaded with firmware version 1.40/1.60 or above, you do not require a firmware update to proceed to the next step. If your machine is loaded with firmware version 1.0, please proceed to http://www.silhouetteamerica.com/firmware to download and install a firmware update. Once a firmware update has been performed, please proceed to the next step.
*Applies ONLY to touch-screen Cameo OR Curio machines*
Please perform the steps below to determine the installed version of the Silhouette Studio software:
If you are using a release lower than 3.2 for a touch-screen Cameo or 3.4 for Curio, please proceed to http://www.silhouetteamerica.com/software/silhouette-studio to update your software. After downloading and installing the software, please review the steps above to confirm proper installation. Once it has been confirmed that you are using a compatible version of the Silhouette Studio® software, please proceed to the Testing Software Connection section.
Please do the following to thoroughly test the connection between your Silhouette cutting machine and the Silhouette Studio software:
If a proper connection is achieved, the Send to Silhouette screen should shortly show a READY status. If the status DOES NOT shift to READY, please proceed to Testing Hardware Connection.
The previous step, Testing Software Connection, directed you to properly connect the Silhouette cutting machine to the computer. Please ensure that your Silhouette cutting machine is fully connected and powered on. Please do the following to confirm a hardware connection between your Silhouette cutting machine and the computer:
If your cutting machine has established a hardware connection with the computer, you will see an entry listing USB Composite Device. When this device is selected, the information displayed in the lower-right panel will list Cameo OR Portrait OR Curio. If this information is displayed, then your machine has established a hardware connection with the computer and you will need to proceed to the Interfering Connections section. If the above devices are not listed, please proceed to the Hardware Failure section.
Please proceed to do the following to reset the software’s detected connections:
If Testing Software Connection steps are unsuccessful in allowing the device to connect, please proceed to perform following steps:
If a Testing Software Connection is not able to be established, please proceed to the Hardware Failure Section.
If a Hardware Connection has previously been established, then a hardware failure is unlikely. If a Hardware Connection has been established it is unlikely that the replacement of theUSB cable or machine will resolve the present concern. If a Hardware Connection has been established, we would advise reviewing, again, the information found in the Firmware/Software Version and Interfering Connections sections.
If a Hardware Connection has not been established, there are 3 potential points of conflicts:
To confirm that the issue is not due to (1) USB Port Failure, please perform the Testing Hardware Connection steps utilizing USB ports on the opposite side (front/back, right/left) of the connected computer.
To confirm that the issue is not due to (2) USB Cable Failure, please perform the Testing Hardware Connection steps utilizing a similar, tested, USB Cable.
If both steps above have been performed, and a Hardware Connection is still not established, it can be presumed that the Silhouette cutting machine has experienced a (3) Machine Failure. To confirm machine failure, and to discuss further options, please email customer support at email@example.com.