Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Design Store Issues >> Cannot get past country selection page

Cannot get past country selection page

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Issue Description

Cannot get past the Country Select page . The desired country is selected but never seems to take affect or is unable to move past the Country Select page.

Cause

Cookies are not properly enabled for the browser in use. If going through the Silhouette Studio® software, cookies are not abled for Internet Explorer if on a PC or Safari if on a Mac (even if this is not the default or preferred browser).

Resolution

If you are going through a regular web browser, please select the browser in use from the list below and follow the instructions to accept cookies. If you are accessing the Silhouette Design Store through the Silhouette Studio® software, please follow the instructions for Internet Explorer if on a PC or Safari if on a Mac (even if this is not your default or preferred browser):

Internet Explorer

  1. Click the Tools icon in the browser toolbar
  2. Choose Internet Options
  3. Click the Privacy tab
  4. Click Custom level in the Security Level zone
  5. Slide the settings button down to Accepts All Cookies or Low
  6. Click Apply, and then OK

Safari

  1. Click the Safari menu from the top toolbar
  2. Choose Preferences
  3. Click the Privacy tab
  4. Click the Never checkbox for Block Cookies

Google Chrome

  1. Click the Wrench icon in the browser toolbar
  2. Choose Settings
  3. Click the Under the Hood tab
  4. Click Content settings in the Privacy section
  5. Ensure that the bullet for Allow local data to be set (recommended) is checked
  6. Also ensure that "Block third-party cookies and site data" is unchecked

Firefox

  1. Click the Tools menu from the top toolbar
  2. Choose Options
  3. Click the Privacy tab
  4. Under History click "Firefox will use custom settings for history" from the drop-down menu
  5. Ensure that the checkboxes for Accept cookies from sites  and Accept third-party cookies are both checked
  6. Click OK
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