Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Design Store Issues >> Cannot add images to cart on Silhouette Design Store

Cannot add images to cart on Silhouette Design Store

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Attempts to add images to the Shopping Cart are unsuccessful. The Shopping Cart remains empty when visited.

There is a caching issue and/or cookies are not properly enabled for the browser in use. If going through the Silhouette Studio® software, cookies are not abled for Internet Explorer if on a PC or Safari if on a Mac (even if this is not the default or preferred browser).

Close the Silhouette Design Store and clear cookies and cache for the browser in use as directed at the links below:

Clear Cookies:'s-Cookies
Clear Cache:'s-Cache

Thereafter, ensure that cookies are properly enabled by doing the following according to the browser in use.

Internet Explorer

  1. Click the Tools icon in the browser toolbar
  2. Choose Internet Options
  3. Click the Privacy tab
  4. Click Custom level in the Security Level zone
  5. Slide the settings button down to Accepts All Cookies or Low
  6. Click Apply, and then OK


  1. Click the Safari menu from the top toolbar
  2. Choose Preferences
  3. Click the Privacy tab
  4. Click the Never checkbox for Block Cookies

Google Chrome

  1. Click the Customize Button (3 horizontal lines) in the upper right of the browser toolbar
  2. Choose Settings
  3. Click the Under the Hood tab
  4. Click Content settings in the Privacy section
  5. Ensure that the bullet for Allow local data to be set (recommended) is checked
  6. Also ensure that "Block third-party cookies and site data" is unchecked


  1. Click the Tools menu from the top toolbar
  2. Choose Options
  3. Click the Privacy tab
  4. Under History click "Firefox will use custom settings for history" from the drop-down menu
  5. Ensure that the checkboxes for Accept cookies from sites  and Accept third-party cookies are both checked
  6. Click OK
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