Frequently Asked Questions

Silhouette Troubleshooting >> Silhouette Design Store Issues >> Cannot access Silhouette Design Store through software (Security alert)

Cannot access Silhouette Design Store through software (Security alert)

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Issue Description

An error message is encountered when trying to access the Silhouette Design Store through the software indicating the need to update the software due to a security update, even though an update may have already been attempted.

Cause

One of the following concerns is being encounterd:

a) an update has been saved and not actually run
b) an update has been performed but the web browser's security protocol settings need to be adjusted

Resolution

Please do the following to first check the software version in use:

  1. Open Silhouette Studio®
  2. Go to the Help menu
  3. Go to About Silhouette Studio
  4. If the version number is not an updated supported version including the security patch update, please return to http://www.silhouetteamerica.com/software/silhouette-studio#updateSec and SAVE the update to your computer
  5. Close Silhouette Studio®
  6. Go to the saved update and RUN it

If continued concerns are met, please do the following to adjust your browser settings:

  1. Close Silhouette Studio®
  2. Search for "Internet Options" from the Windows Start menu
  3. Select the Advanced tab
  4. Scroll all the way down to the bottom of the panel
  5. Unselect any of the SSL boxes and check any of the TLS boxes present
  6. Click Apply
  7. Open Silhouette Studio®

If the steps above fail to correct this issue, please click here for further help.

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