If concerns are experienced where the CAMEO 3 machine becomes bricked (unusable due to a bad firmware update process), please do the following to reset the process and reinstall the firmware anew:
- Unplug the CAMEO 3 power cord from the machine.
- Hold the power button down on CAMEO 3 and then plug the power cable into CAMEO3 . Continue to hold down the power button until the LCD screen turns light blue.
- Launch the Firmware Update Tool.
- Once you see the window “Please connect the CAMEO and power it on”, press [Ctrl]+[Shift] on your keyboard and then click the [OK] option on the screen as these keyboard buttons are being held down.
This will send the firmware update to the CAMEO 3 again and should resolve the concern. If continued concerns are encountered, please contact the Support Team at firstname.lastname@example.org.