If the Silhouette account is shown as suspended when navigating through the Silhouette Design Store, this generally indicates there was one or more missed payments on a current or past subscription. This may have been caused by one of the following:
Please do the following to resolve this concern:
If you encounter any error message, or if you do not see the above messaging, please go to the My Account link and do the following:
If your account is still on hold, please repeat the above steps 1-4, choose Use existing card, and select the new/updated card from the drop down list to process the missed payment manually.
Contact email@example.com if further assistance is required and report the action that has already been attempted.