If you are not able to find your download content (fonts, patterns, designs) which was, at one point, purchased from the Silhouette Design Store, the steps below will allow you to recover this content into your library.
Some tips to finding your designs:
Later versions of Silhouette Studio (version 3.7 and higher) introduced the cloud library structure. In order to properly retrieve your purchased content, you will need to follow the steps below for either CLOUD or NON-CLOUD libraries. This will depend on the software version you are running. Please check your software version with the following steps:
A pop-up will appear and the software release number you are using will be listed on it.
Release 3.7 or above is a CLOUD library structure (This is automatic and there is no sign up needed)
Release 3.6 or below is a NON-CLOUD library structure
Please perform the steps listed below to ensure a proper sync of your Silhouette Studio Cloud User library:
If your cloud icon displays a green check mark but you are still missing your downloads, please proceed with the following:
This process will initiate a Cloud Library Sync. Any images that have not been downloaded will shortly appear in the Cloud User section of your library.
Please perform the steps listed below to download all purchased content to your Silhouette Studio Non-Cloud library:
Once the password has been submitted, the selected content will be downloaded to the library. If you encounter any issues during this process, please contact support, or feel free to update your software to the latest version here, https://www.silhouetteamerica.com/software