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Frequently asked questions

You've got questions and we've got answers. Whether you have questions about capabilities and want to learn more specifics of what the Silhouette can do, or you have concerns and need to troubleshoot a problem, our Frequently Asked Questions section is ready to answer most any question you may have.

Silhouette Studio®

Download the newest version of Silhouette Studio® now. The software is a free download for all Silhouette users and works on Windows XP and higher, and Mac OS X 10.6.8 and higher.

Silhouette Connect®

Download the newest version of Silhouette Connect® now. The software works on Windows XP and higher, and Mac OS X 10.6.8 and higher.

Register your Silhouette cutting machine / Warranty information

Register your Silhouette machine here. Registering your machine helps us to service any concerns you have as they may arise and ensures your machine is covered under the terms of the warranty.

Replacement parts

Order replacement parts for your Silhouette electronic cutting machine here.

Additional resources

Find additional company resources about your Silhouette products from video tutorials to inspired projects you can create.

Contact us

Silhouette America is open Monday through Friday, 7am to 5pm US Mountain time. Further information on contacting Silhouette America for support or other inquiries may be found here.