you are not signed in

Frequently Asked Questions

Silhouette Online Store subscriptions
printer friendly
Subscriptions Overview

There are several account options offered by Silhouette America for digital download content through the Silhouette Online Store:

  • Free account - By signing up for an account, you will automatically have this account type to start. This option is not a subscription. This allows you to purchase individual designs. There is no fee for setting up an account on the Silhouette Online Store. Digital Design Download Cards obtained from Authorized Retailers or from our website may be used toward the purchase of individual images. Designs may also be purchased directly by credit card.
  • Basic subscription - This low-tier option provides users with a low monthly payment for a monthly subscription credit allotment. If at any point all subscription credit been exhausted during the course of the subscription, users may continue to purchase designs individually at the regular rate.
  • Deluxe subscription - This mid-tier option provides users with a low monthly payment for a monthly subscription credit allotment. If at any point all subscription credit been exhausted during the course of the subscription, additional downloads may be purchased at 25% off the normal rate.
  • Premium subscription - This high-tier option provides users with a low monthly payment for a monthly subscription credit allotment. If at any point all subscription credit been exhausted during the course of the subscription, additional downloads may be purchased at 50% off the normal rate.
  • Diamond subscription - This highest-tier option provides users with a low monthly payment for a monthly subscription credit allotment. If at any point all subscription credit been exhausted during the course of the subscription, additional downloads may be purchased at 50% off the normal rate.
  • Custom subscriptions - Aside from the above, there are options to customize the monthly subscription credit amount. Perks from the above subscription types apply for any customized levels that exceed the subscription plan in question displaying the noted perk.

Specific pricing and credit allotment amounts for each subscription level may be found by accessing the Silhouette Online Store and clicking on the link to subscribe found on the home page.

All subscriptions are offered in 3 month, 6 month, or 1 year periods (consecutive months). All subscriptions will be offered the option of paying month-to-month or paying for their entire term (consecutive monthly period) up front during the sign-up process.

Subscription credits are allotted according to the date the subscription is started. Subscriptions credits are valid for a period of 60 days from the date of allotment. You may review current and pending subscription credits with their allotment and expiration dates at any time by clicking on the credit amount listed on your account.

Subscription credits are only valid during the term of an current active subscription. If you have unused subscription credits and your subscription ends, you may opt to renew or sign up for a new subscription within 30-days of your previous subscription ending. Any remaining unused credit would then be re-activated and be usable on your account within this 30-day period.

Subscriptions may be canceled after a period of two months (for 3-month and 6-month subscriptions) or three months (for 12-month subscriptions) without incurring a cancelation fee. If a subscription is canceled before this time, a cancelation fee of 2 - 3 months at the monthly subscription rate will be charged to fulfill the minimum monthly period.

All downloads made during the subscription period will remain yours to keep after your subscription has run out.

Regular download cards cannot be used to pay for subscription fees. If download cards have been applied to an account, credit will remain valid on account to be able to used once all subscription credit has been exhausted at any given point or reserved until after the subscription has ended, but may not be applied toward subscription fees.

Further details may be found on the Silhouette Online Store's Terms of Service page.

Signing up

If you would like to sign up for a subscription, you may do the following:

  1. Open the Silhouette Studio® software and access the Silhouette Online Store section
  2. Once in the Silhouette Online Store, click on the blue home icon to visit the store's main page
  3. Here you will find a button marked sign up FREE
  4. Select your subscription level
  5. Proceed to enter any promotion code you may have and update
  6. Select your preferred payment level and confirm your credit card information
  7. Confirm on the final screen you want to sign up
Cancelling

According to the Silhouette subscription Terms and Conditions, early cancellation may incur a termination fee based off your subscription term. To cancel, you may do the following:

  1. Open the Silhouette Studio® software and access the Silhouette Online Store section
  2. Once in the Silhouette Online Store, click on the blue home icon to visit the store's main page
  3. Go to the my account option
  4. Select the Cancel My Subscription option
Auto Renewal

An auto-renewal option is provided at the time of subscription sign-up. This option can be waived if desired.

To reward our loyal Silhouette Online Store subscription customers, an auto-renew discount is applied each consecutive year that a subscriber automatically renews his/her subscription.  Customers who choose to auto-renew will see the price of their subscription plans drop by 10% every year (up to 50% off the regular full-price of the subscription). If the auto-renewal is scheduled to occur during a sale, the lowest pricing option will automatically be chosen for the customer.
 
Auto-renew is an opt-in preference and can be canceled at any time. Subscribers can switch to a higher or lower-level subscription without interrupting their discount accrual.

Did you find this helpful?