Frequently asked questions
You've got questions and we've got answers. Whether you have questions about capabilities and want to learn more specifics of what the Silhouette can do, or you have concerns and need to troubleshoot a problem, our Frequently Asked Questions section is ready to answer most any question you may have.
Please be advised that we have found a subset of the AC adapters included with Silhouette CAMEO® and Silhouette Portrait® have a counterfeit UL Mark.
Download the newest version of Silhouette Studio® now. The software is a free download for all Silhouette users and works on Windows XP and higher, and Mac OS X 10.6.8 and higher.
Download the newest version of Silhouette Connect™ now. The software works on Windows XP and higher, and Mac OS X 10.6.8 and higher.
Register your Silhouette cutting machine / Warranty information
Register your Silhouette machine here. Registering your machine helps us to service any concerns you have as they may arise and ensures your machine is covered under the terms of the warranty.
Order replacement parts for your Silhouette electronic cutting machine here.
Find additional company resources about your Silhouette products from video tutorials to inspired projects you can create.
Silhouette America is open Monday through Friday, 7am to 5pm US Mountain time. Further information on contacting Silhouette America for support or other inquiries may be found here.